MMR - FY20 - MMR User’s Guide

• Page Type:: Document Section
• Parent Document:: Mayor's Management Report - Fiscal Year 2020
• Content::
  • Raw Text::
    • USER’S GUIDE
    • What We Do—A summary of agency activities, facilities and resources.
    • Focus on Equity—Articulates how each agency works to promote fair delivery and quality of
    • services among and across groups of people and places, supporting the goals of equity, equality
    • and opportunity for all New Yorkers.
    • Our Services and Goals—The agency’s major areas of responsibility for delivering services to
    • New Yorkers and the steps it takes to provide those services.
    • How We Performed—Narrative describing how the agency has progressed in meeting its goals.
    • Performance Indicators—Measures of agency performance, organized by goal, including five
    • full years of data for the most recent fiscal years wherever available.
    • Critical Indicator Icon—A star («) designates indicators that are considered key to agency
    • performance. These indicators also appear on the Citywide Performance Reporting website.
    • Target—Desired levels of performance for the current fiscal year and the next fiscal year.
    • Targets can be numeric or directional. Numeric targets can set an expected level of performance,
    • a maximum level not to be exceeded, or a minimum level to be met. Directional targets are
    • represented by up or down arrows. An asterisk means no numeric or directional target was set.
    • 5yr Trend—This column shows whether or not the five years of data presented in the performance
    • indicator table exhibits an upward or downward trend. An upward trend means that the end
    • point of the computer-generated trend line is more than 10 percent higher than the start point.
    • A downward trend means that the end point of the computer-generated trend line is more than
    • 10 percent lower than the start point. Neutral means that the trend is neither up nor down. NA
    • means five full years of data are not available.
    • Desired Direction—The desired performance trend of an indicator over time; can be used to
    • assess performance comparing the current year to prior years or to the overall five-year trend.
    • Agency-wide Management—Indicators that apply to broad aspects of management within
    • an agency rather than a single goal.
    • Agency Customer Service—Statistics on how well an agency provides services to its customers
    • via phone, e-mail, letters and walk-in centers.
    • Agency Resources—Overview of the financial and workforce resources used by an agency over
    • the past five fiscal years and the planned resources available to the agency in the current and
    • upcoming fiscal years.
    • Spending and Budget Information—Shows the relationship, where possible, between an
    • agency’s goals and its expenditures and planned resources, by budgetary unit of appropriation.
    • Noteworthy Changes, Additions or Deletions—Describes changes to an agency’s data.
    • Additional Resources—Provides the full Internet addresses of links to additional agency
    • information and statistics, including the agency’s website.