MMR - FY20 - Business Integrity Commission

• Page Type:: Document Section
• Parent Document:: Mayor's Management Report - Fiscal Year 2020
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    • BUSINESS INTEGRITY
    • COMMISSION Noah D. Genel, Commissioner/Chair
    • BUSINESS INTEGRITY COMMISSION | Page 109
    • WHAT WE DO
    • The Business Integrity Commission
    • (BIC) regulates and monitors the
    • trade waste hauling industry and
    • the wholesalers and businesses
    • operating in the City’s public
    • wholesale markets, and ensures
    • the integrity of businesses in
    • these industries. Through vigorous
    • background investigations of license
    • and registration applications, the
    • establishment of standards for
    • services and conduct of business, and
    • long-term criminal investigations,
    • BIC carries out its mandate to
    • make certain that these regulated
    • industries and businesses remain free
    • of organized crime and other forms
    • of corruption. BIC protects New York
    • City consumers by ensuring that
    • businesses in certain industries and
    • markets act in an honest manner.
    • By fostering an open marketplace,
    • BIC ensures that businesses in
    • those industries and markets are
    • protected from unfair competition.
    • BIC also has the authority to regulate
    • the shipboard gambling industry,
    • although that industry currently does
    • not operate in New York City.
    • FOCUS ON EQUITY
    • The core mission of the Business Integrity Commission includes eliminating
    • organized crime and other forms of corruption from the industries BIC regulates:
    • the commercial trade waste industry and the public wholesale food markets. By
    • fostering an open marketplace, BIC ensures that the regulated businesses are able
    • to compete fairly and that the marketplaces are free from the criminal activity that
    • once dominated them. By ensuring businesses in the regulated industries operate
    • with good character, honesty and integrity, BIC helps maintain a fair marketplace
    • for all businesses that have contact and work with our regulated companies.
    • OUR SERVICES AND GOALS
    • SERVICE 1 Regulate the City’s commercial waste hauling industry.
    • Goal 1a Ensure that all businesses in the commercial waste hauling industry
    • abide by the law.
    • Goal 1b Process license and registration applications for the waste hauling
    • industry in a timely manner.
    • SERVICE 2 Regulate businesses in and around the City’s public
    • wholesale markets.
    • Goal 2a Ensure that businesses in and around public wholesale markets
    • abide by the law.
    • Goal 2b Process registration applications for public wholesale businesses in
    • a timely manner.
    • Page 110 | MAYOR’S MANAGEMENT REPORT
    • HOW WE PERFORMED IN FISCAL 2020
    • SERVICE 1 Regulate the City’s commercial waste hauling industry.
    • Goal 1a Ensure that businesses in the commercial waste hauling industry abide by the law.
    • In Fiscal 2020, the number of violations BIC issued to licensed commercial waste haulers increased 47 percent. Many of
    • these violations pertained to licensees and registrants who failed to comply with Local Law 145 of 2013 (LL 145), the trade
    • waste vehicle emissions law that went into effect on January 1, 2020. BIC enforcement efforts resulted in a 63 percent
    • increase in violations issued to illegally operating waste haulers compared to Fiscal 2019.
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Violations issued to private waste haulers 892 640 488 494 746 * * Down *
    • « Violations issued to legally operating private waste haulers 709 343 312 371 545 * * Down *
    • « Violations issued to illegally operating private waste haulers 183 297 176 123 201 * * Down *
    • « Waste hauling applications denied 18 8 5 7 6 * * Down *
    • Waste hauling complaints received 449 351 352 423 334 * * Down *
    • Violations admitted to or upheld at the Office of Administrative
    • Trials and Hearings (%) 98.0% 100.0% 88.0% 100.0% 98.0% * * Neutral Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • Goal 1b Process license and registration applications for the waste hauling industry in a timely manner.
    • For Fiscal 2020 the average age of pending waste hauling applications improved 14 percent and was 12 percent under
    • its target. Although the average time to approve new and renewal waste hauling applications increased 17 percent, a
    • new waste hauling application increased 6 percent and was 14 percent under the target. This reflects the prioritization of
    • new waste hauling applications. New applicants cannot operate unless their applications are approved, whereas renewal
    • applicants may continue to operate while their applications are under review. The time to process waste hauling applications
    • was affected by a number of initiatives that drew resources from BIC units.
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average time to approve waste hauling applications (days) -
    • New and Renewal 235 240 129 190 222 200 200 Down Down
    • « Average time to approve waste hauling applications (days) -
    • New 154 136 112 122 129 150 150 Down Down
    • « Average time to approve waste hauling applications (days) -
    • Renewal 254 274 134 205 241 210 210 Down Down
    • « Average age of pending waste hauling applications (days) 214 220 122 185 160 180 180 Down Down
    • « Waste hauling applications pending 600 359 617 524 639 * * Up *
    • Waste hauling applications approved - New and Renewal 994 876 1,006 806 761 * * Down Up
    • Waste hauling applications approved - New 187 216 210 152 134 * * Down Up
    • Waste hauling applications approved - Renewal 807 660 796 654 627 * * Down Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • BUSINESS INTEGRITY COMMISSION | Page 111
    • SERVICE 2 Regulate businesses in and around the City’s public wholesale markets.
    • Goal 2a Ensure that businesses in and around public wholesale markets abide by the law.
    • BIC continues to enforce the rules and regulations related to this industry and in Fiscal 2020 the number of violations issued
    • to public wholesale market businesses was 54 compared to 62 in Fiscal 2019.
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • Violations issued at public wholesale markets 97 64 57 62 54 * * Down *
    • Violations admitted to or upheld at the Office of Administrative
    • Trials and Hearings (%) 98.3% 100.0% 100.0% 100.0% 100.0% * * Neutral Up
    • « Public wholesale market applications denied 0 1 0 0 0 * * Down *
    • « Public wholesale market applications pending 107 16 25 83 45 * * Down *
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • Goal 2b Process registration applications for public wholesale businesses in a timely manner.
    • In Fiscal 2020, the number of public wholesale market applications approved increased 185 percent. However, the average
    • time to approve a public wholesale market application took longer and the average age of a pending public wholesale
    • market application increased 46 percent. These increases are attributed to the renewal application cycle, as a greater number
    • of market operators were due to renew in 2019, and to initiatives that drew resources from BIC units.
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average time to approve public wholesale market applications
    • (days) 309 270 149 196 254 200 200 Down Down
    • Average age of pending public wholesale market applications
    • (days) 215 227 108 133 194 150 150 Down Down
    • Public wholesale market applications approved 62 121 37 39 111 * * Neutral Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • AGENCY CUSTOMER SERVICE
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • Letters responded to in 14 days (%) 100% 100% 100% 100% 100% * * Neutral Up
    • E-mails responded to in 14 days (%) 100% 100% 100% 100% 99% * * Neutral Up
    • Completed customer requests for interpretation 93 24 68 68 44 * * Down *
    • Average wait time to speak with a customer service agent
    • (minutes) 3.02 2.98 3.09 2.92 4 * * Up Down
    • CORE customer experience rating of facilities (0-100) 100 100 100 NA 100 * * NA Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • Page 112 | MAYOR’S MANAGEMENT REPORT
    • AGENCY RESOURCES
    • Resource Indicators Actual¹ Plan²
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5yr Trend
    • Expenditures ($000,000)³ $8.1 $9.6 $8.8 $8.8 $9.0 $9.3 $9.2 Neutral
    • Revenues ($000,000) $6.9 $4.8 $7.4 $4.9 $5.5 $6.7 $4.9 Down
    • Personnel 77 78 81 77 82 93 84 Neutral
    • Overtime paid ($000) $57 $67 $106 $113 $156 $90 $24 Up
    • ¹Actual financial amounts for the current fiscal year are not yet final. Final fiscal year actuals, from the Comptroller’s Comprehensive Annual Financial Report, will be reported
    • in the next PMMR. Refer to the “Indicator Definitions” at nyc.gov/mmr for details. ²Authorized Budget Level ³Expenditures include all funds
    • “NA” - Not Available * None
    • SPENDING AND BUDGET INFORMATION
    • Where possible, the relationship between an agency’s goals and its expenditures and planned resources, by budgetary unit
    • of appropriation (UA), is shown in the ‘Applicable MMR Goals’ column. Each relationship is not necessarily exhaustive or
    • exclusive. Any one goal may be connected to multiple UAs, and any UA may be connected to multiple goals.
    • Unit of Appropriation
    • Expenditures
    • FY191
    • ($000,000)
    • Modified Budget
    • FY202
    • ($000,000) Applicable MMR Goals3
    • 001 - Personal Services $5.9 $6.4 All
    • 002 - Other Than Personal Services $2.8 $2.6 All
    • Agency Total $8.8 $9.0
    • 1
    • Comprehensive Annual Financial Report (CAFR) for the Fiscal Year ended June 30, 2019. Includes all funds. 2
    • City of New York Adopted Budget for Fiscal 2020, as of June
    • 2020. Includes all funds. 3Refer to agency goals listed at front of chapter. “NA” Not Available * None
    • NOTEWORTHY CHANGES, ADDITIONS OR DELETIONS !
    • None.
    • ADDITIONAL RESOURCES
    • For more information on the agency, please visit: www.nyc.gov/bic.