New jobseekers registered through the Workforce1 Career Center
system 55,647 54,816 52,285 52,028 44,208 * * Down *
Walk-in traffic at Workforce1 Centers 273,753 271,573 275,137 260,219 240,175 * * Down *
« Customers enrolled in training 3,649 3,464 3,756 2,195 2,123 ñ ñ Down Up
Unique customers served 104,715 104,239 102,357 100,677 93,944 * * Neutral Up
« Businesses awarded funding for employer-based training 57 54 15 30 12 * * Down *
« Critical Indicator “NA” Not Available ñò Directional Target * None
SERVICE 3 Provide financial support and technical assistance for New York City’s commercial districts
throughout the five boroughs.
Goal 3a Strengthen and expand New York City’s Business Improvement District (BID) program and other local
economic development organizations.
In Fiscal 2017, SBS awarded 11 community-based organizations (CBOs) nearly $8.5 million over 3.5 years to revitalize
commercial corridors in six neighborhoods across the five boroughs through the Neighborhood 360° initiative. The
funding addresses local needs identified through SBS’ collaborative work with CBOs on the completion of Commercial
District Needs Assessments (CDNAs) in East New York, Downtown Staten Island, Jerome Avenue in the Bronx, Downtown
Flushing, Inwood and East Harlem. In Fiscal 2020, SBS awarded two CBOs nearly $1.5 million over three years to revitalize
commercial corridors in Downtown Far Rockaway. Moving forward, SBS will continue to partner with communities to
conduct CDNAs and leverage them as a comprehensive planning tool to help identify needs and opportunities for local
neighborhood revitalization.
Page 246 | MAYOR’S MANAGEMENT REPORT
SBS continued to build the City’s Business Improvement District (BID) program by assisting local organizations and merchants
associations interested in creating a BID with the planning, outreach and legislative phases of BID formation. This included
oversight of the legislative approval of one new boundary expansion of an existing BID, Downtown Flushing in Queens
and the start-up of one new BID, Throggs Neck in the Bronx, which began services in Fiscal 2020. SBS also continued to
offer technical assistance, capacity building workshops and webinars, best practice sharing, board of director’s support
and contract administration and oversight to the City’s 76 existing BIDs, the largest network of its kind in the country. SBS
also continues to work with the Department of Finance to carry out the BID assessment billing process to over 44,000 tax
lots located within BIDs, amounting to over $139 million in BID assessment funds this year.
SBS awarded $345,000 to non-profit partners to provide a broad array of capacity building and organizational development
programs for Community-Based Development Organizations (CBDOs) across the City, in order to strengthen these City
partners over the long-term. This past year, SBS offered the nine-month-long Neighborhood Leadership Program with
the Coro New York Leadership Center to 20 CBDO professionals, non-profit legal assistance, non-profit governance and
financial management workshops, 1-on-1 coaching to executive directors, media and video training and community
engagement.
SBS also completed the fourth year of its Neighborhood 360° Fellows program, whereby ten fellows who are temporary
SBS employees are embedded in community organizations to help complete local commercial revitalization projects, build
stronger connections to SBS and the City and continue to build a pipeline of new talent in the community development
field. SBS also continued its storefront improvement program across the City, offering technical assistance to CBDOs
looking to develop a local storefront improvement program, while directly assisting small businesses and property owners
in two target neighborhoods, Downtown Jamaica and East Tremont, with pursuing physical storefront improvements via
reimbursement grants.
The Avenue NYC Program, funded via Federal Community Development Block Grants (CDBG), provided more than
$1.3 million in grant awards to CBDOs to boost underserved neighborhoods through community development projects.
The awards were used to expand the capacity of CBDOs—including BIDs, local development corporations, merchants
associations and other organizations operating in low- to moderate-income neighborhoods—to execute impactful
commercial revitalization projects. SBS has recently shifted its focus from project-based grants to larger grants for multiyear program commitments in an aim to greatly enhance the capacity of selected CBDOs to understand local neighborhood
needs and deliver more impactful community development projects.
In light of the disruption to public life and commercial activity due to COVID-19, SBS worked with CBDOs and BIDs to
think innovatively and prioritize COVID-19 response and recovery commercial revitalization activities. Such activities include
providing technical assistance for businesses applying to emergency government COVID relief programs, helping businesses
get online, reconfiguring public space to enhance business recovery and coordinating Open Streets and Open Streets:
Restaurants programs, among many others. SBS enhanced its capacity building programming to support CBDOs and BIDs
in addressing COVID recovery, with a focus on sharing best practice and case studies through weekly convenings, webinars,
roundtables and communications.
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
« City block faces receiving supplemental sanitation services
through BIDs 3,600 4,044 4,065 4,108 4,325 3,800 3,800 Up Up
« Average acceptably clean BID sidewalk ratings (%) 96.8% 97.8% 98.4% NA 98.2% 97.0% 97.0% NA Up
Value of AvenueNYC local development corporations funding
($000,000) $1.30 $1.30 $1.45 $1.71 $1.30 * * Up *
« Critical Indicator “NA” Not Available ñò Directional Target * None
DEPARTMENT OF SMALL BUSINESS SERVICES | Page 247
SERVICE 4 Help minority and women-owned businesses identify and compete for City contracts.
Goal 4a Increase the number of Minority and Women-owned Business Enterprises (M/WBEs) that obtain City
contracts.
After achieving Mayor de Blasio’s ambitious goal of certifying 9,000 M/WBEs during Fiscal 2019, the Minority and Womenowned Business Enterprises Program certified and recertified a total of 2,436 M/WBEs during Fiscal 2020, increasing the
number of certified M/WBEs in the program to 10,034 by the end of the fiscal year. This represents an 11 percent increase
over the 9,063 firms certified one year earlier. The M/WBE recertification rate was over 62 percent in Fiscal 2020, exceeding
the annual target of 60 percent.
During Fiscal 2020, the Governor signed legislation that increased the City’s small purchase authority to $500,000 for all
procurement categories, including construction. SBS is working to ensure that certified firms can compete for and perform
on contracts that will be issued using the revised M/WBE non-competitive method, by working to improve the quality of
data in the online directory of certified firms and publicizing the availability of contract financing and bonding assistance.
The number of M/WBEs that were awarded City contracts increased by 1 percent, to 1,539, compared to the prior year.
Additionally, the number of M/WBEs that were awarded City contracts after receiving direct assistance from SBS rose 3
percent to 1056, compared to the previous year.
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
« Total Minority and Women-owned Business Enterprises certified 4,516 5,122 6,829 9,063 10,034 9,000 9,000 Up Up
« Minority and Women-owned Business Enterprises awarded
City contracts 1,011 1,131 1,396 1,528 1,539 1,223 1,223 Up Up
« M/WBEs awarded contracts after receiving procurement and
capacity building assistance 723 824 976 1,022 1,056 891 891 Up Up
« Annual M/WBE recertification rate 53.4% 61.8% 79.6% 101.0% 62.6% 60.0% 60.0% Up Up
Newly certified and recertified businesses in M/WBE Program 1,030 1,675 2,770 3,281 2,436 * * Up Up
« Critical Indicator “NA” Not Available ñò Directional Target * None
Human services contract budget ($000,000) $31.9 $29.8 $32.9 $31.9 $43.8 $43.0 $21.2 Up
¹Actual financial amounts for the current fiscal year are not yet final. Final fiscal year actuals, from the Comptroller’s Comprehensive Annual Financial Report, will be reported
in the next PMMR. Refer to the “Indicator Definitions” at nyc.gov/mmr for details. ²Authorized Budget Level ³Expenditures include all funds “NA” - Not Available * None
Page 248 | MAYOR’S MANAGEMENT REPORT
SPENDING AND BUDGET INFORMATION
Where possible, the relationship between an agency’s goals and its expenditures and planned resources, by budgetary unit
of appropriation (UA), is shown in the ‘Applicable MMR Goals’ column. Each relationship is not necessarily exhaustive or
exclusive. Any one goal may be connected to multiple UAs, and any UA may be connected to multiple goals.
012 - Trust for Gov.’s Island and NYC & Co. $37.6 $38.0 1b
Agency Total $244.5 $423.7
¹Comprehensive Annual Financial Report (CAFR) for the Fiscal Year ended June 30, 2019. Includes all funds. ²City of New York Adopted Budget for Fiscal 2020, as of June
Includes all funds. ³Refer to agency goals listed at front of chapter. “NA” Not Available *None
NOTEWORTHY CHANGES, ADDITIONS OR DELETIONS !
• Gregg Bishop served as Commissioner for the reporting period through April 2020. Jonnel Doris was appointed
Commissioner in May 2020.
• Due to a software coding error that has since been corrected, some cleanliness rating data between December 2018
and June 2019 was found to be flawed. While only a portion of ratings were affected, citywide cleanliness scores from
the Mayor’s Office of Operations Scorecard program cannot be re-calculated at the level of confidence required to be
included in the Mayor’s Management Report. This impacts the Fiscal 2019 value for ‘Average acceptably clean BID
sidewalk ratings (%)’.
• The Fiscal 2020 data for ‘Minority and Women-owned Business Enterprises awarded City contracts’ and ‘MWBEs
awarded contracts after receiving procurement and capacity building assistance’ is based on preliminary data.
ADDITIONAL RESOURCES
For more information on the agency, please visit: www.nyc.gov/sbs.