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MMR - FY20 - Fire Department

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  • Parent Document:: Mayor's Management Report - Fiscal Year 2020
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      • FIRE DEPARTMENT Daniel A. Nigro, Commissioner
      • FIRE DEPARTMENT | Page 57
      • WHAT WE DO
      • The Fire Department (FDNY) responds
      • to fires, public safety and medical
      • emergencies, natural disasters and
      • terrorist acts to protect the lives
      • and property of City residents and
      • visitors. The Department advances
      • fire safety through its fire prevention,
      • investigation and education
      • programs, and contributes to the
      • City’s homeland security efforts. The
      • Department responds to more than
      • 300,000 fires and non-fire related
      • emergencies and more than 1.5
      • million medical emergencies a year
      • and maintains approximately 250
      • firehouses and ambulance stations.
      • FOCUS ON EQUITY
      • As first responders to more than 1.8 million fires, medical emergencies and
      • myriad other incidents that impact and threaten public safety each year, FDNY
      • equitably protects the lives and property of all New York City residents and
      • visitors. The Department also advances public safety through its fire prevention,
      • investigation and education programs, focusing on communities most
      • vulnerable to fire and its devastating impact on life and property. The delivery of
      • these emergency and public service initiatives enables FDNY to make significant
      • contributions to the safety of all New Yorkers. Over the course of many years,
      • operational efforts combined with public education have helped reduce the
      • number of serious fires and fire-related deaths, which historically have had a
      • disproportionate impact on low-income neighborhoods and communities of
      • color. To address higher response times to life-threatening medical emergencies
      • in certain parts of the Bronx and Queens, the Department developed strategies
      • and provided additional resources that resulted in improved response times in
      • those communities. FDNY is also committed to cultivating and sustaining a
      • diverse and inclusive workplace for all its employees, as outlined in its Diversity
      • and Inclusion Vision, Mission and Goals Statement as well as its Inclusive
      • Culture Strategy. These objectives are supported by its Equal Employment
      • Opportunity, Sexual Harassment, Anti-Hazing/Anti-Bullying, and similar
      • policies. While continuing to enforce its members’ compliance with the law
      • and related policies, FDNY also provides diversity and inclusion education,
      • restorative practices, mentoring, and messaging to enhance authentic trust,
      • supportive relationships, positive motivation, excellent education, community
      • engagement, and inclusive leadership development tools. Improving diversity,
      • equity and inclusion is integral to every FDNY objective, especially the
      • recruitment of firefighters. The Department maintains a separate website for
      • recruitment, JoinFDNY.com, which has received 472,000 page views in Fiscal
        1. JoinFDNY social media content received 4.8 million views and interacts
      • directly with prospective applicants.
      • OUR SERVICES AND GOALS
      • SERVICE 1 Protect lives and property from fire hazards and other
      • emergency conditions.
      • Goal 1a Reduce the risk associated with fire incidents.
      • Goal 1b Promptly respond to fires and other emergencies.
      • Goal 1c Minimize damage to persons and property.
      • SERVICE 2 Respond to medical emergencies.
      • Goal 2a Promptly respond to medical emergencies.
      • Goal 2b Provide high-quality emergency medical care.
      • Page 58 | MAYOR’S MANAGEMENT REPORT
      • HOW WE PERFORMED IN FISCAL 2020
      • SERVICE 1 Protect lives and property from fire hazards and other emergency conditions.
      • Goal 1a Reduce the risk associated with fire incidents.
      • In Fiscal 2020 structural fires decreased 1 percent and non-structural fires
      • increased 2 percent compared to Fiscal 2019. Fire company runs between
      • Fiscal 2019 and Fiscal 2020 decreased 14 percent due to an 11 percent
      • decrease to medical emergencies and a 19 percent decrease to nonmedical emergencies. This decline in non-medical emergencies includes
      • a 17 percent decrease in responses to defective or unnecessary alarms, a
      • 17 percent decrease in utility emergencies, a 9 percent decrease in vehicle
      • accidents and a 25 percent decrease in general assist civilian responses,
      • which includes stuck elevators.
      • FDNY reduces the risk associated with fires through its inspection, education
      • and investigation programs. Fire inspections are designed to reduce the
      • loss of life and property from fires through two separate and distinct
      • inspection programs, one carried out by FDNY fire protection inspectors,
      • the other carried out by firefighters and fire officers. Throughout the
      • coronavirus pandemic, the Bureau of Fire Prevention continued to conduct
      • inspections but conducted 15 percent fewer compared to the prior year
      • because COVID-19 Emergency Orders restricted access to many locations
      • and inspector and support staff faced high rates of COVID-19 related
      • leave. The Bureau of Fire Prevention conducted additional inspections to
      • ensure compliance with COVID-19 Emergency Orders and the phased
      • reopening.
      • Mandated inspection requirements are determined each year based in part on the number of permits issued by the City
      • for new construction, demolition, alterations and abatements, as well as complaints received from the public. In March,
      • the number of inspections was reduced to protect the workforce from exposure to COVID-19. Firefighters conducted 20
      • percent fewer mandatory inspections as well as 20 percent fewer risk-based inspections. In Fiscal 2020, the Department
      • completed a rollout of the Risk-Based Inspection System (RBIS) algorithm to all field units. In previous years, RBIS has shown
      • the ability to improve fire safety inspections by balancing mandatory inspections with risk-based inspections that focus on
      • buildings at higher risk of fire and fire-related damage.
      • The primary mission of the Bureau of Fire Investigation is to conduct investigations that identify the cause of fires, including
      • arson, as well as to analyze fire trends and risk factors. Those trends and factors are then targeted by FDNY’s Fire Safety
      • Education Program, the Bureau of Fire Prevention and Community Engagement and External Affairs personnel with the
      • goal of preventing or limiting the occurrence of future incidents. In Fiscal 2020 fire investigations increased four percent
      • compared to Fiscal 2019 due to an increase in fires classified as “suspicious.” Additionally, there was a 13 percent increase
      • in incidents where arson was determined to be the cause of fire.
      • The COVID-19 pandemic also had a significant impact on the Fire Safety Education Unit, leading to a 28 percent reduction
      • in educational events. To limit public gatherings and protect FDNY employees, fire safety outreach transitioned to digital
      • platforms. In April 2020, the FDNY launched the website which provided a variety of digital content on fire and life safety
      • topics for youth and families. Since the launch, the website has received over 48,000 views.
      • Nonfire, Nonmedical Emergencies
      • Structural Fires Nonstructural Fires
      • FY 16 FY 17 FY 18 FY 19 FY 20
      • Structural, Nonstructural,
      • and Nonfire, Nonmedical Emergencies
      • 243,684
      • 252,513
      • 26,075
      • 240,624 242,545
      • 15,696
      • 27,280
      • 15,221 12,291
      • 26,922 26,207
      • 15,044 12,507
      • 25,993
      • 202,009
      • FIRE DEPARTMENT | Page 59
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • « Structural fires 26,922 26,075 27,280 26,207 25,993 ò ò Neutral Down
      • Structural fires per 100,000 people 327 316 331 312 310 * * Neutral Down
      • « Non-structural fires 15,044 15,696 15,221 12,291 12,507 ò ò Down Down
      • Completed inspections performed by civilian fire prevention
      • personnel 206,959 225,025 203,052 209,410 177,386 208,000 208,000 Down Up
      • Violation orders issued 44,376 56,001 55,107 65,201 54,777 * * Up *
      • Violation orders corrected 38,109 50,245 48,657 56,720 47,216 * * Up *
      • Violation orders corrected (%) 86% 90% 88% 87% 86% * * Neutral Up
      • Summonses issued 6,404 9,336 7,900 7,225 3,827 * * Down *
      • « Hazard complaints resolved within one day (%) 85% 87% 90% 93% 91% 85% 85% Neutral Up
      • Completed risk-based inspections performed by uniformed
      • personnel 41,671 43,619 47,494 54,072 43,389 * * Up *
      • Completed mandatory inspections performed by uniformed
      • personnel 55,856 60,795 55,815 47,237 37,706 * * Down *
      • Investigations 7,664 7,837 7,062 6,565 6,844 * * Down Up
      • Arson fires 1,605 1,653 1,469 1,329 1,495 * * Down Down
      • Fire and life safety education presentations 9,876 9,295 11,063 9,315 6,746 * * Down *
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • Goal 1b Promptly respond to fires and other emergencies.
      • In Fiscal 2020 end-to-end average response time to structural fire
      • incidents called into 911 decreased ten seconds compared to Fiscal
        1. Response time to incidents that are not reported through
      • 911, such as those reported through private fire alarms, are not
      • included in end-to-end response time metrics. For example, in Fiscal
      • 2020, 44 percent of structural fire incidents did not go through
        1. These incidents are included in FDNY dispatch plus travel
      • time indicators. In Fiscal 2020, average dispatch and travel time
      • to all structural fire incidents, including those reported via private
      • fire alarm companies, decreased four seconds compared to Fiscal
        1. Reductions in travel time may be attributed to lower levels
      • of traffic citywide as a result of the coronavirus pandemic.
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • End-to-end average response time to structural fires
      • (minutes:seconds) 4:55 4:55 4:58 5:02 4:52 * * Neutral Down
      • « Average response time to structural fires (FDNY dispatch
      • and travel time only) (minutes:seconds) 4:11 4:13 4:20 4:28 4:24 4:14 4:14 Neutral Down
      • Average response time to all emergencies by fire companies
      • (FDNY dispatch and travel time only) (minutes:seconds) 4:52 4:56 5:06 5:15 5:13 * * Neutral Down
      • Total fire company runs 1,175,114 1,164,940 1,166,170 1,146,803 985,491 * * Down *
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • Travel Dispatch
      • Calltaker Processing
      • 911 Pickup
      • Structural Fires
      • End-to-End Average Response Time
      • (minutes:seconds)
      • 3:56
      • Page 60 | MAYOR’S MANAGEMENT REPORT
      • Goal 1c Minimize damage to persons and property.
      • In Fiscal 2020, 53 civilians died from injuries sustained in fires, representing a 21 percent decrease from Fiscal 2019.
      • Total service-connected injuries dropped 13 percent compared to Fiscal 2019, with a 17 percent decrease in firefighter
      • injuries and a 6 percent decrease in firefighter burns. This can be attributed to a 14 percent decrease in fire unit runs in
      • Fiscal 2020 compared to Fiscal 2019.
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • « Serious fires per 1,000 structural fires 79 79 67 66 69 ò ò Down Down
      • « Serious fires reaching second alarm or higher (%) 8% 8% 9% 10% 8% ò ò Up Down
      • « Civilian fire fatalities 64 43 97 67 53 ò ò Neutral Down
      • Civilian fire fatalities per 100,000 people 0.8 0.5 1.2 0.8 0.6 * * Neutral Down
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • SERVICE 2 Respond to medical emergencies.
      • Goal 2a Promptly respond to medical emergencies.
      • The overall incidence of medical emergencies remained steady between Fiscal 2019 and Fiscal 2020 – total incidents
      • declined 0.1 percent due to a 0.5 percent reduction in life-threatening incidents, offset by a 0.1 percent increase in nonlife-threatening emergencies.
      • Prior to the onset of the COVID-19 pandemic, total incidents in Fiscal 2020 were slightly above Fiscal 2019 levels. In March,
      • as the COVID-19 pandemic set in, incidents increased dramatically: comparing March 2020 with March 2019, there was a
      • 19 percent increase in overall incidents, comprised of a 21 percent increase in non-life-threatening incidents and 15 percent
      • increase in life-threatening incidents. From April to June, however, the trend reversed for non-life-threatening incidents:
      • there were 18 percent fewer non-life-threatening incidents in April to June 2020 compared to the same period in 2019.
      • Life-threatening incidents continued to grow into April 2020 as the pandemic peaked, and then declined substantially in
      • May and June.
      • The unprecedented demand on the EMS system during the peak months of the crisis was exacerbated by high levels of
      • medical leave amongst EMS employees—at its peak, more than a quarter of EMT and paramedic personnel were on medical
      • leave, causing a reduction of fielded ambulances.
      • As a result, Fiscal 2020 end-to-end combined average response time to life-threatening medical emergencies increased one
      • minute and 3 seconds compared to Fiscal 2019. End-to-end average response time to life-threatening medical emergencies
      • by ambulances increased 57 seconds compared to Fiscal 2019. In Fiscal 2020 dispatch and travel time only to life-threatening
      • medical emergencies for ambulances and fire companies combined increased 21 seconds compared to Fiscal 2019. Dispatch
      • and travel time by ambulances to life-threatening medical emergencies increased 14 seconds.
      • In order to meet the demand, the city initiated FEMA’s
      • National Ambulance Contract (NAC), which provided
      • additional ambulances staffed by EMTs and paramedics from
      • around the country, increasing system capacity starting in
      • April 2020. The NAC units were able to raise the average
      • peak number of ambulances in service in Fiscal 2020 by
      • seven percent compared to Fiscal 2019 (See goal 2b). 0 2 4 6
      • 8 10
      • Travel
      • Dispatch
      • EMS Calltaker Processing
      • EMS Pickup (ring+queue)
      • Calltaker Processing
      • 911 Pickup (ring+queue)
      • Life-threatening medical
      • emergencies by ambulances
      • & fireunits combined 9:32
      • End-to-End Combined Average Response Time
      • (minutes:seconds)
      • FIRE DEPARTMENT | Page 61
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • End-to-end combined average response time to life-threatening medical emergencies by ambulances & fire companies
      • (minutes:seconds) 8:17 8:09 8:13 8:28 9:31 * * Up Down
      • End-to-end average response time to life-threatening medical
      • emergencies by ambulances (minutes:seconds) 9:09 8:56 8:58 9:22 10:19 * * Up Down
      • End-to-end average response time to life-threatening medical
      • emergencies by fire companies (minutes:seconds) 7:20 7:27 7:38 7:49 8:25 * * Up Down
      • « Combined average response time to life-threatening medical
      • emergencies by ambulances & fire companies (FDNY dispatch and
      • travel time only) (minutes:seconds) 6:05 5:52 6:03 6:22 6:43 6:00 6:00 Up Down
      • « Average response time to life-threatening medical emergencies by ambulances (FDNY dispatch and travel time only)
      • (minutes:seconds) 7:03 6:46 6:55 7:23 7:37 6:55 6:55 Up Down
      • « Average response time to life-threatening medical emergencies by fire companies (FDNY dispatch and travel time only)
      • (minutes:seconds) 4:32 4:35 4:42 4:48 4:58 4:38 4:38 Neutral Down
      • Life-threatening medical emergency incidents 570,594 563,594 568,737 567,757 564,827 * * Neutral *
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • Goal 2b Provide high-quality emergency medical care.
      • In Fiscal 2020 FDNY responded to 32,831 reports of patients in cardiac arrest or choking (segment one incidents),
      • representing a 25 percent increase compared to Fiscal 2019. Overall, FDNY units responded to 11,747 confirmed nontraumatic cardiac arrest patients in Fiscal 2020. The percentage of confirmed arrest patients that were revived decreased
      • eight percentage points compared to Fiscal 2019. A subset of these incidents are classified as bystander-witnessed cardiac
      • arrest, which occurs when someone is with the patient who can recognize that the patient is in arrest, call for help and
      • possibly perform CPR, often resulting in better outcomes. The percentage of successful bystander-witnessed cardiac arrest
      • resuscitations decreased eight percentage points to 39 percent in Fiscal 2020. The declines in arrest revival rates can be
      • attributed to the COVID-19 period. During the last four months of Fiscal 2020 the percentage of cardiac arrest patients
      • that were revived was 21 percent and the percentage of witnessed cardiac arrest patients revived was 31 percent.
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • Segment one incidents (cardiac arrest and choking) 33,096 32,261 28,582 26,231 32,831 * * Neutral *
      • « Cardiac arrest patients revived (%) 24% 22% 30% 35% 27% ñ ñ Up Up
      • « – Witnessed cardiac arrest patients revived (%) 46% 47% 45% 47% 39% ñ ñ Down Up
      • Peak number of ambulances in service per day 426 457 472 460 491 * * Up *
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • Page 62 | MAYOR’S MANAGEMENT REPORT
      • AGENCY-WIDE MANAGEMENT
      • Performance Indicators
      • Actual Target Trend
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • FDNY workers who sustained service-connected injuries (total
      • agency-wide) 9,824 10,042 10,006 9,556 8,358 * * Down Down
      • Firefighters / fire officers who sustained service-connected injuries 8,157 8,446 8,330 7,860 6,512 * * Down Down
      • Firefighters / fire officers who sustained service-connected injuries
      • resulting in medical leave 3,957 4,032 4,032 3,994 3,361 * * Down Down
      • Firefighters / fire officers who sustained service-connected burn
      • injuries 265 204 250 223 210 * * Down Down
      • Firefighters / fire officers who sustained service-connected burn
      • injuries resulting in medical leave 182 148 189 161 143 * * Down Down
      • EMS workers / officers who sustained service-connected injuries 1,599 1,537 1,608 1,605 1,774 * * Up Down
      • Civilian workers who sustained service-connected injuries 68 59 68 90 72 * * Up Down
      • Firefighter/ fire officer service-connected injury rate (per 10,000
      • runs) 80.1 82.8 83.9 68.6 66.1 * * Down Down
      • Apparatus collision rate (per 10,000 runs) 3.9 4.0 4.2 3.9 3.5 * * Neutral Down
      • Ambulance collision rate (per 10,000 runs) 9.3 8.8 7.3 6.4 7.5 * * Down Down
      • Average annual cost of an engine company ($000,000) $7.1 $7.2 $7.6 $7.9 NA * * NA *
      • Average annual cost of a ladder company ($000,000) $8.8 $8.9 $9.4 $9.7 NA * * NA *
      • Average annual cost of an ambulance ($000,000) $2.1 $2.2 $2.4 $2.2 NA * * NA *
      • Average time from inspection request until inspection (days) - Fire
      • alarm inspections 45 60 29 60 75 * * Up Down
      • Average time from inspection request until inspection (days) -
      • Rangehood inspections 5 5 5 5 5 * * Neutral Down
      • Violations admitted to or upheld at the Office of Administrative
      • Trials and Hearings (%) 93% 92% 92% 93% 92% * * Neutral *
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • AGENCY CUSTOMER SERVICE
      • Performance Indicators Actual Target Trend
      • Customer Experience FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
      • Desired
      • Direction
      • Letters responded to in 14 days (%) 97% 97% 95% 95% 95% * * Neutral Up
      • Completed requests for interpretation 5,484 5,098 4,684 4,442 5,765 * * Neutral *
      • E-mails responded to in 14 days (%) 54% 48% 38% 47% 60% * * Neutral Up
      • Average wait time to speak with a customer service agent
      • (minutes) 13:53 17:32 32:40 23:29 21:35 * * Up Down
      • CORE facility rating 98 100 100 NA 97 * * NA Up
      • « Critical Indicator “NA” Not Available ñò Directional Target * None
      • AGENCY RESOURCES
      • Resource Indicators Actual¹ Plan²
      • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5yr Trend
      • Expenditures ($000,000)³ $1,974.5 $2,037.7 $2,091.6 $2,114.0 $2,215.2 $2,136.1 $2,103.6 Up
      • Revenues ($000,000) $98.4 $104.3 $100.3 $105.5 $100.3 $104.2 $98.5 Neutral
      • Personnel (uniformed) 10,945 11,090 11,244 11,244 11,047 10,952 10,943 Neutral
      • Personnel (civilian) 5,900 6,373 5,984 6,161 6,433 6,455 6,363 Neutral
      • Overtime paid ($000,000) $338.7 $333.2 $332.7 $341.6 $324.0 $269.6 $251.3 Neutral
      • Capital commitments ($000,000) $133.5 $122.7 $85.6 $102.7 $114.6 $212.5 $279.7 Down
      • 1
      • Actual financial amounts for the current fiscal year are not yet final. Final fiscal year actuals, from the Comptroller’s Comprehensive Annual Financial Report, will be reported
      • in the next PMMR. Refer to the “Indicator Definitions” at nyc.gov/mmr for details. 2Authorized Budget Level ³Expenditures include all funds
      • “NA” - Not Available * None
      • FIRE DEPARTMENT | Page 63
      • SPENDING AND BUDGET INFORMATION
      • Where possible, the relationship between an agency’s goals and its expenditures and planned resources, by budgetary unit
      • of appropriation (UA), is shown in the ‘Applicable MMR Goals’ column. Each relationship is not necessarily exhaustive or
      • exclusive. Any one goal may be connected to multiple UAs, and any UA may be connected to multiple goals.
      • Unit of Appropriation
      • Expenditures
      • FY191
      • ($000,000)
      • Modified Budget
      • FY202
      • ($000,000) Applicable MMR Goals3
      • Personal Services - Total $1,864.1 $1,885.2
        • 001 -Executive Administrative $118.1 $147.8 All
        • 002 -Fire Extinguishment & Emergency Response $1,373.7 $1,360.7 All
        • 003 -Fire Investigation $26.0 $23.1 1a
        • 004 -Fire Prevention $47.7 $47.4 1a, 1c
        • 009 -Emergency Medical Service $298.7 $306.2 2a
      • Other Than Personal Services - Total $249.9 $330.0
        • 005 -Executive Administrative $186.3 $260.7 All
        • 006 -Fire Extinguishment & Emergency Response $27.4 $25.9 All
        • 007 -Fire Investigation $0.2 $0.2 1a
        • 008 -Fire Prevention $2.5 $2.2 1a, 1c
        • 010 -Emergency Medical Service $33.5 $41.1 2a
      • Agency Total $2,114.0 $2,215.2
      • 1
      • Comprehensive Annual Financial Report (CAFR) for the Fiscal Year ended June 30, 2019. Includes all funds. 2
      • City of New York Adopted Budget for Fiscal 2020, as of June
        1. Includes all funds. 3Refer to agency goals listed at front of chapter. “NA” Not Available * None
      • NOTEWORTHY CHANGES, ADDITIONS OR DELETIONS !
      • None.
      • ADDITIONAL RESOURCES
      • For more information on the agency, please visit: www.nyc.gov/fdny.
      • Page 64 | MAYOR’S MANAGEMENT REPORT
MMR - FY20 - Fire Department