« Hazard complaints resolved within one day (%) 85% 87% 90% 93% 91% 85% 85% Neutral Up
Completed risk-based inspections performed by uniformed
personnel 41,671 43,619 47,494 54,072 43,389 * * Up *
Completed mandatory inspections performed by uniformed
personnel 55,856 60,795 55,815 47,237 37,706 * * Down *
Investigations 7,664 7,837 7,062 6,565 6,844 * * Down Up
Arson fires 1,605 1,653 1,469 1,329 1,495 * * Down Down
Fire and life safety education presentations 9,876 9,295 11,063 9,315 6,746 * * Down *
« Critical Indicator “NA” Not Available ñò Directional Target * None
Goal 1b Promptly respond to fires and other emergencies.
In Fiscal 2020 end-to-end average response time to structural fire
incidents called into 911 decreased ten seconds compared to Fiscal
Response time to incidents that are not reported through
911, such as those reported through private fire alarms, are not
included in end-to-end response time metrics. For example, in Fiscal
2020, 44 percent of structural fire incidents did not go through
These incidents are included in FDNY dispatch plus travel
time indicators. In Fiscal 2020, average dispatch and travel time
to all structural fire incidents, including those reported via private
fire alarm companies, decreased four seconds compared to Fiscal
Reductions in travel time may be attributed to lower levels
of traffic citywide as a result of the coronavirus pandemic.
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
End-to-end average response time to structural fires
(minutes:seconds) 4:55 4:55 4:58 5:02 4:52 * * Neutral Down
« Average response time to structural fires (FDNY dispatch
and travel time only) (minutes:seconds) 4:11 4:13 4:20 4:28 4:24 4:14 4:14 Neutral Down
Average response time to all emergencies by fire companies
(FDNY dispatch and travel time only) (minutes:seconds) 4:52 4:56 5:06 5:15 5:13 * * Neutral Down
Total fire company runs 1,175,114 1,164,940 1,166,170 1,146,803 985,491 * * Down *
« Critical Indicator “NA” Not Available ñò Directional Target * None
Travel Dispatch
Calltaker Processing
911 Pickup
Structural Fires
End-to-End Average Response Time
(minutes:seconds)
3:56
Page 60 | MAYOR’S MANAGEMENT REPORT
Goal 1c Minimize damage to persons and property.
In Fiscal 2020, 53 civilians died from injuries sustained in fires, representing a 21 percent decrease from Fiscal 2019.
Total service-connected injuries dropped 13 percent compared to Fiscal 2019, with a 17 percent decrease in firefighter
injuries and a 6 percent decrease in firefighter burns. This can be attributed to a 14 percent decrease in fire unit runs in
Fiscal 2020 compared to Fiscal 2019.
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
« Serious fires per 1,000 structural fires 79 79 67 66 69 ò ò Down Down
« Serious fires reaching second alarm or higher (%) 8% 8% 9% 10% 8% ò ò Up Down
« Civilian fire fatalities 64 43 97 67 53 ò ò Neutral Down
Civilian fire fatalities per 100,000 people 0.8 0.5 1.2 0.8 0.6 * * Neutral Down
« Critical Indicator “NA” Not Available ñò Directional Target * None
SERVICE 2 Respond to medical emergencies.
Goal 2a Promptly respond to medical emergencies.
The overall incidence of medical emergencies remained steady between Fiscal 2019 and Fiscal 2020 – total incidents
declined 0.1 percent due to a 0.5 percent reduction in life-threatening incidents, offset by a 0.1 percent increase in nonlife-threatening emergencies.
Prior to the onset of the COVID-19 pandemic, total incidents in Fiscal 2020 were slightly above Fiscal 2019 levels. In March,
as the COVID-19 pandemic set in, incidents increased dramatically: comparing March 2020 with March 2019, there was a
19 percent increase in overall incidents, comprised of a 21 percent increase in non-life-threatening incidents and 15 percent
increase in life-threatening incidents. From April to June, however, the trend reversed for non-life-threatening incidents:
there were 18 percent fewer non-life-threatening incidents in April to June 2020 compared to the same period in 2019.
Life-threatening incidents continued to grow into April 2020 as the pandemic peaked, and then declined substantially in
May and June.
The unprecedented demand on the EMS system during the peak months of the crisis was exacerbated by high levels of
medical leave amongst EMS employees—at its peak, more than a quarter of EMT and paramedic personnel were on medical
leave, causing a reduction of fielded ambulances.
As a result, Fiscal 2020 end-to-end combined average response time to life-threatening medical emergencies increased one
minute and 3 seconds compared to Fiscal 2019. End-to-end average response time to life-threatening medical emergencies
by ambulances increased 57 seconds compared to Fiscal 2019. In Fiscal 2020 dispatch and travel time only to life-threatening
medical emergencies for ambulances and fire companies combined increased 21 seconds compared to Fiscal 2019. Dispatch
and travel time by ambulances to life-threatening medical emergencies increased 14 seconds.
In order to meet the demand, the city initiated FEMA’s
National Ambulance Contract (NAC), which provided
additional ambulances staffed by EMTs and paramedics from
around the country, increasing system capacity starting in
April 2020. The NAC units were able to raise the average
peak number of ambulances in service in Fiscal 2020 by
seven percent compared to Fiscal 2019 (See goal 2b). 0 2 4 6
8 10
Travel
Dispatch
EMS Calltaker Processing
EMS Pickup (ring+queue)
Calltaker Processing
911 Pickup (ring+queue)
Life-threatening medical
emergencies by ambulances
& fireunits combined 9:32
End-to-End Combined Average Response Time
(minutes:seconds)
FIRE DEPARTMENT | Page 61
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
End-to-end combined average response time to life-threatening medical emergencies by ambulances & fire companies
(minutes:seconds) 8:17 8:09 8:13 8:28 9:31 * * Up Down
End-to-end average response time to life-threatening medical
emergencies by ambulances (minutes:seconds) 9:09 8:56 8:58 9:22 10:19 * * Up Down
End-to-end average response time to life-threatening medical
emergencies by fire companies (minutes:seconds) 7:20 7:27 7:38 7:49 8:25 * * Up Down
« Combined average response time to life-threatening medical
emergencies by ambulances & fire companies (FDNY dispatch and
travel time only) (minutes:seconds) 6:05 5:52 6:03 6:22 6:43 6:00 6:00 Up Down
« Average response time to life-threatening medical emergencies by ambulances (FDNY dispatch and travel time only)
(minutes:seconds) 7:03 6:46 6:55 7:23 7:37 6:55 6:55 Up Down
« Average response time to life-threatening medical emergencies by fire companies (FDNY dispatch and travel time only)
(minutes:seconds) 4:32 4:35 4:42 4:48 4:58 4:38 4:38 Neutral Down
« Critical Indicator “NA” Not Available ñò Directional Target * None
Goal 2b Provide high-quality emergency medical care.
In Fiscal 2020 FDNY responded to 32,831 reports of patients in cardiac arrest or choking (segment one incidents),
representing a 25 percent increase compared to Fiscal 2019. Overall, FDNY units responded to 11,747 confirmed nontraumatic cardiac arrest patients in Fiscal 2020. The percentage of confirmed arrest patients that were revived decreased
eight percentage points compared to Fiscal 2019. A subset of these incidents are classified as bystander-witnessed cardiac
arrest, which occurs when someone is with the patient who can recognize that the patient is in arrest, call for help and
possibly perform CPR, often resulting in better outcomes. The percentage of successful bystander-witnessed cardiac arrest
resuscitations decreased eight percentage points to 39 percent in Fiscal 2020. The declines in arrest revival rates can be
attributed to the COVID-19 period. During the last four months of Fiscal 2020 the percentage of cardiac arrest patients
that were revived was 21 percent and the percentage of witnessed cardiac arrest patients revived was 31 percent.
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
Segment one incidents (cardiac arrest and choking) 33,096 32,261 28,582 26,231 32,831 * * Neutral *
« Cardiac arrest patients revived (%) 24% 22% 30% 35% 27% ñ ñ Up Up
« – Witnessed cardiac arrest patients revived (%) 46% 47% 45% 47% 39% ñ ñ Down Up
Peak number of ambulances in service per day 426 457 472 460 491 * * Up *
« Critical Indicator “NA” Not Available ñò Directional Target * None
Page 62 | MAYOR’S MANAGEMENT REPORT
AGENCY-WIDE MANAGEMENT
Performance Indicators
Actual Target Trend
FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
Desired
Direction
FDNY workers who sustained service-connected injuries (total
agency-wide) 9,824 10,042 10,006 9,556 8,358 * * Down Down
Firefighters / fire officers who sustained service-connected injuries 8,157 8,446 8,330 7,860 6,512 * * Down Down
Firefighters / fire officers who sustained service-connected injuries
resulting in medical leave 3,957 4,032 4,032 3,994 3,361 * * Down Down
Firefighters / fire officers who sustained service-connected burn
injuries 265 204 250 223 210 * * Down Down
Firefighters / fire officers who sustained service-connected burn
injuries resulting in medical leave 182 148 189 161 143 * * Down Down
EMS workers / officers who sustained service-connected injuries 1,599 1,537 1,608 1,605 1,774 * * Up Down
Civilian workers who sustained service-connected injuries 68 59 68 90 72 * * Up Down
Firefighter/ fire officer service-connected injury rate (per 10,000
Capital commitments ($000,000) $133.5 $122.7 $85.6 $102.7 $114.6 $212.5 $279.7 Down
1
Actual financial amounts for the current fiscal year are not yet final. Final fiscal year actuals, from the Comptroller’s Comprehensive Annual Financial Report, will be reported
in the next PMMR. Refer to the “Indicator Definitions” at nyc.gov/mmr for details. 2Authorized Budget Level ³Expenditures include all funds
“NA” - Not Available * None
FIRE DEPARTMENT | Page 63
SPENDING AND BUDGET INFORMATION
Where possible, the relationship between an agency’s goals and its expenditures and planned resources, by budgetary unit
of appropriation (UA), is shown in the ‘Applicable MMR Goals’ column. Each relationship is not necessarily exhaustive or
exclusive. Any one goal may be connected to multiple UAs, and any UA may be connected to multiple goals.
Unit of Appropriation
Expenditures
FY191
($000,000)
Modified Budget
FY202
($000,000) Applicable MMR Goals3
Personal Services - Total $1,864.1 $1,885.2
001 -Executive Administrative $118.1 $147.8 All
002 -Fire Extinguishment & Emergency Response $1,373.7 $1,360.7 All
003 -Fire Investigation $26.0 $23.1 1a
004 -Fire Prevention $47.7 $47.4 1a, 1c
009 -Emergency Medical Service $298.7 $306.2 2a
Other Than Personal Services - Total $249.9 $330.0
005 -Executive Administrative $186.3 $260.7 All
006 -Fire Extinguishment & Emergency Response $27.4 $25.9 All
007 -Fire Investigation $0.2 $0.2 1a
008 -Fire Prevention $2.5 $2.2 1a, 1c
010 -Emergency Medical Service $33.5 $41.1 2a
Agency Total $2,114.0 $2,215.2
1
Comprehensive Annual Financial Report (CAFR) for the Fiscal Year ended June 30, 2019. Includes all funds. 2
City of New York Adopted Budget for Fiscal 2020, as of June
Includes all funds. 3Refer to agency goals listed at front of chapter. “NA” Not Available * None
NOTEWORTHY CHANGES, ADDITIONS OR DELETIONS !
None.
ADDITIONAL RESOURCES
For more information on the agency, please visit: www.nyc.gov/fdny.