MMR - FY20 - Introduction

• Page Type:: Document Section
• Parent Document:: Mayor's Management Report - Fiscal Year 2020
• Raw Text::
  • INTRODUCTION
  • MAYOR’S MANAGEMENT REPORT
  • As mandated by Section 12 of the New York City Charter, the Mayor reports to the public
  • and the City Council twice yearly on the performance of municipal agencies in delivering
  • services. The annual Mayor’s Management Report (MMR) covers the 12-month fiscal year
  • period, from July through June. The Preliminary Mayor’s Management Report (PMMR) covers
  • performance for the first four months of the fiscal year, from July through October. The Charter
  • provisions governing the submission of the MMR/PMMR can be viewed on the Mayor’s Office
  • of Operations’ website at www.nyc.gov/mmr.
  • The MMR and PMMR cover the operations of City agencies that report directly to the
  • Mayor. Three additional non-Mayoral agencies are included, for a total of 45 agencies and
  • organizations. Activities that have direct impact on New Yorkers—including the provision of
  • support services to other agencies—are the focus of the report. A set of services is listed at
  • the beginning of each agency chapter. Within each service area, goals articulate the agency’s
  • aspirations. The services and goals were developed through collaboration between the Mayor’s
  • Office of Operations and the senior leadership of each agency.
  • The “Performance Indicators” tables contain the following information for the measurements
  • of each agency’s goals:
  • 1. In the MMR, the most recent five full fiscal years of data are presented. In the PMMR, results
  • are shown for the first four months of the current and preceding fiscal years, in addition
  • to three previous full fiscal years.
  • 2. A star designation («) showing which indicators are deemed critical.
  • 3. Numeric targets, if appropriate, allowing for the comparison of actual performance against
  • these projected levels of service. Targets for the next year are set initially in the PMMR based
  • on the City’s preliminary budget and are later updated in the MMR, if necessary, based on
  • the adopted budget or revised performance expectations.
  • Because resources affect an agency’s ability to perform, the MMR and PMMR also present,
  • for each agency, an overview of resources used and resources projected for use including
  • personnel, overtime, expenditures, revenues and capital commitments. Additionally, spending
  • and budget information are provided by budgetary unit of appropriation, and, where possible,
  • are shown in relationship to an agency’s goals.
  • Each agency chapter also contains information regarding how well the agency is serving its
  • customers including timeliness in responding to e-mail, letters and service requests made
  • through the City’s 311 Customer Service Center.
  • At the end of each chapter there is a “Noteworthy Changes, Additions or Deletions” section
  • where important changes are noted, including updates and corrections to information
  • presented in previous reports.
  • “Additional Resources” provides the full Internet addresses of links to additional agency
  • information and statistics, including the agency’s website.
  • A User’s Guide identifies and describes each component of an agency’s chapter.
  • The MMR/PMMR is available in an interactive web version and in the form of a printable book.
  • Both versions can be viewed at www.nyc.gov/mmr.
  • Also available at www.nyc.gov/mmr:
  • 1. Definitions for each agency performance indicator including the data source.
  • 2. Additional tables showing information of interest across agencies including workforce
  • absence rates and fleet vehicle usage.
  • 3. An archive of previously released reports from Fiscal 2020 to Fiscal 1997.
  • MMR/PMMR data for performance indicators and resource indicators can also be found on
  • NYC Open Data (https://opendata.cityofnewyork.us/).
  • Community-level information for selected performance measures in the MMR, disaggregated
  • by local service district (community district, police precinct or school district), is available through
  • the “Mapping” tab of the Citywide Performance Reporting (CPR) website at: https://www1.
  • nyc.gov/site/cpr/mapping/performance-mapping-report.page.
  • Additionally in CPR, users can select data for any month from Fiscal 2003, where available, to
  • the current fiscal year. CPR allows users to see long-term trends for the entire period selected.
  • Further, CPR is updated every month on the first day of the month, making indicators
  • available more frequently than the twice-yearly MMR/PMMR cycle. Visit the CPR website at
  • www.nyc.gov/cpr (https://www1.nyc.gov/site/cpr/agency-performance/agency-performancereports. page).