MMR - FY20 - Public Libraries

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• Parent Document:: Mayor's Management Report - Fiscal Year 2020
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    • PUBLIC LIBRARIES
    • Susan Marcinek, Chair – Brooklyn Public Library System
    • Evan R. Chesler, Chair – New York Public Library System
    • Haeda Mihaltses, Chair – Queens Borough Public Library System
    • PUBLIC LIBRARIES | Page 235
    • WHAT WE DO
    • Library services are provided through
    • three independent systems: the
    • Brooklyn Public Library, the New
    • York Public Library and the Queens
    • Borough Public Library. These
    • systems operate 216 local library
    • branches throughout the City
    • and four research library centers
    • in Manhattan. The libraries offer
    • free and open access to books,
    • periodicals, electronic resources,
    • mobile and streaming technology
    • and non-print materials. Reference
    • and career services, internet access,
    • and educational, cultural and
    • recreational programming for adults,
    • young adults and children are also
    • provided. The libraries’ collections
    • include 377 electronic databases
    • and more than 65 million books,
    • periodicals and other circulating and
    • reference items.
    • FOCUS ON EQUITY
    • New York City’s public libraries (Brooklyn Public Library, New York Public Library
    • and Queens Borough Public Library) focus on equitable service delivery by
    • ensuring that all New Yorkers have fair and unfettered access to information,
    • resources and programs at over 200 community-based locations throughout the
    • five boroughs. The City’s continued capital investment in libraries has allowed
    • the three systems to address some of the critical capital needs facing many local
    • branches, for which the average age is 63 years. The three systems maintain
    • robust and diverse collections in multiple languages and provide computers
    • and other technology for the public, serving as a critical link for disconnected
    • or low-income households. In response to the changing technology needs of
    • their patrons, the three library systems promote equitable access to mobile
    • technology with widespread Wi-Fi and lending of tablets and laptops. They have
    • also expanded their offerings of educational programs and services in nearly every
    • branch, with early child literacy development and after school initiatives, English
    • for Speakers of Other Language classes, High School Equivalency test preparation,
    • computer skills training, workforce development and job seeker services. The
    • libraries also provided offerings aligned with the Mayor and Chancellor’s Equity
    • and Excellence initiatives, including collections that support Pre-K for All and
    • literacy provider training. As part of the City’s vision to serve communities
    • most in need of the valuable services libraries provide, the City’s public libraries
    • continued to expand their services offered to incarcerated New Yorkers and to the
    • homeless in each borough. Services expanded include Video Visitation, allowing
    • incarcerated people to communicate with their loved ones at the library through
    • video conferencing, and the opening of a second permanent library space with
    • the Department of Correction. The libraries have expanded literacy programs in
    • shelters and continue to partner with the Department of homeless Services to
    • better serve the homeless community. The three systems also collaborate with
    • the City on Culture Pass, a citywide initiative that eliminates financial barriers and
    • provides library cardholders with free access to myriad cultural institutions across
    • the five boroughs. In addition, the three library systems will partner with the City
    • on its Census 2020 outreach efforts in historically undercounted communities. As
    • part of the outreach and engagement campaign, the library systems will conduct
    • census outreach and provide technological support, both critical components of
    • the NYC Census 2020 campaign.
    • Program Attendance Program Sessions
    • FY 16 FY 17 FY 18 FY 19 FY 20
    • Program Attendance and Program Sessions
    • at Library Systems
    • 4,692,155
    • 3,915,733
    • 4,463,567
    • 254,627
    • 270,055
    • 222,237
    • 183,187
    • 179,272
    • 4,803,184
    • 3,495,231
    • Page 236 | MAYOR’S MANAGEMENT REPORT
    • BROOKLYN PUBLIC LIBRARY
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average weekly scheduled hours 49.3 49.3 49.3 49.3 49.3 49.3 49.3 Neutral Up
    • Libraries open seven days per week (%) 8% 8% 8% 8% 8% 8% 8% Neutral Up
    • « Libraries open six days per week (%) 100% 100% 100% 100% 100% 100% 100% Neutral Up
    • « Circulation (000) 14,585 14,109 13,733 12,911 8,745 13,870 13,870 Down Up
    • Reference queries (000) 4,008 4,106 3,801 4,242 2,081 3,880 3,880 Down Up
    • Electronic visits to website (000) 11,161 10,567 9,346 10,972 9,046 9,534 9,534 Down Up
    • Computers for public use 1,633 1,772 2,602 2,911 2,911 2,991 2,991 Up Up
    • Computer sessions (000) 2,164 1,920 1,763 1,598 2,037 1,764 1,764 Down Up
    • Wireless sessions NA NA NA 1,539,252 1,280,827 1,525,000 1,525,000 NA Up
    • Program sessions 60,532 63,246 69,248 72,840 49,339 71,346 71,346 Neutral Up
    • « Program attendance 991,199 977,147 1,097,001 1,124,229 815,756 1,206,701 1,206,701 Neutral Up
    • « Library card holders (000) 1,523 1,631 1,687 1,905 1,310 1,721 1,721 Neutral Up
    • Active library cards (000) 630 646 638 784 802 * * Up *
    • New library card registrations 126,082 122,670 127,222 134,257 115,908 * * Neutral *
    • « Total library attendance (000) 8,686 8,382 7,943 7,874 5,290 8,022 8,022 Down Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • NEW YORK PUBLIC LIBRARY—BRANCH
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average weekly scheduled hours 50.0 50.0 50.0 49.0 49.9 49.0 49.0 Neutral Up
    • Libraries open seven days per week (%) 8% 8% 8% 8% 8% 8% 8% Neutral Up
    • « Libraries open six days per week (%) 100% 100% 100% 100% 100% 100% 100% Neutral Up
    • « Circulation (000) 22,723 23,778 23,984 21,330 15,333 17,000 17,000 Down Up
    • Reference queries (000) 9,141 9,023 8,661 8,024 5,577 7,200 7,200 Down Up
    • Electronic visits to website (000) 29,849 28,015 26,948 29,158 27,300 27,000 27,000 Neutral Up
    • Computers for public use 4,647 4,660 4,875 5,027 4,796 4,700 4,700 Neutral Up
    • Computer sessions (000) 3,214 3,141 2,862 2,619 1,653 2,000 2,000 Down Up
    • Wireless sessions 2,650,115 3,045,409 3,248,300 3,048,042 2,043,409 2,600,000 2,600,000 Down Up
    • Program sessions 91,281 108,291 110,390 103,402 73,564 91,000 91,000 Down Up
    • « Program attendance 1,713,362 1,983,369 1,976,390 1,901,180 1,354,537 1,700,000 1,700,000 Down Up
    • « Library card holders (000) 2,060 2,031 2,229 2,458 2,430 1,900 1,900 Up Up
    • Active library cards (000) 729 706 1,289 912 730 * * Neutral *
    • New library card registrations 277,641 315,137 296,419 357,107 273,175 * * Neutral *
    • « Total library attendance (000) 13,867 13,666 12,736 11,799 7,843 10,600 10,600 Down Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • PUBLIC LIBRARIES | Page 237
    • NEW YORK PUBLIC LIBRARY—RESEARCH
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average weekly scheduled hours 51.3 51.3 53.3 52.3 52.3 51.4 51.4 Neutral Up
    • Libraries open seven days per week (%) 25% 25% 25% 25% 25% 25% 25% Neutral Up
    • « Libraries open six days per week (%) 100% 100% 100% 100% 100% 100% 100% Neutral Up
    • Reference queries (000) 514 517 521 521 298 465 465 Down Up
    • « Program attendance 100,330 101,554 102,481 127,131 184,897 94,000 94,000 Up Up
    • « Total library attendance (000) 3,744 3,637 4,146 4,594 3,338 4,200 4,200 Neutral Up
    • Program sessions 2,060 2,209 2,885 3,037 2,128 2,100 2,100 Up Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • QUEENS BOROUGH PUBLIC LIBRARY
    • Performance Indicators
    • Actual Target Trend
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5-Year
    • Desired
    • Direction
    • « Average weekly scheduled hours 46.3 44.8 46.0 45.1 45.1 44.8 44.8 Neutral Up
    • Libraries open seven days per week (%) 3% 3% 3% 3% 3% 3% 3% Neutral Up
    • « Libraries open six days per week (%) 100% 100% 100% 100% 100% 100% 100% Neutral Up
    • « Circulation (000) 13,091 12,784 12,413 11,545 8,351 13,500 13,500 Down Up
    • Reference queries (000) 3,443 2,808 2,894 2,923 2,085 3,500 3,500 Down Up
    • Electronic visits to website (000) 7,725 7,297 7,347 6,144 4,441 8,500 8,500 Down Up
    • Computers for public use 1,967 9,494 7,741 6,879 6,522 8,000 8,000 Up Up
    • Computer sessions (000) 3,040 2,957 2,908 2,730 1,873 3,500 3,500 Down Up
    • Wireless sessions 477,230 NA 480,078 459,014 509,978 555,000 555,000 NA Up
    • Program sessions 68,364 80,881 87,532 87,599 58,156 90,000 90,000 Neutral Up
    • « Program attendance 1,110,842 1,401,497 1,516,283 1,650,644 1,140,041 1,600,000 1,600,000 Neutral Up
    • « Library card holders (000) 841 1,400 1,484 1,573 1,475 1,500 1,500 Up Up
    • Active library cards (000) 841 806 795 778 929 * * Neutral *
    • New library card registrations 103,457 101,914 110,070 90,052 64,555 * * Down *
    • « Total library attendance (000) 11,247 11,223 11,411 10,875 7,414 12,360 12,360 Down Up
    • « Critical Indicator “NA” Not Available ñò Directional Target * None
    • AGENCY RESOURCES
    • Resource Indicators Actual¹ Plan²
    • FY16 FY17 FY18 FY19 FY20 FY20 FY21 5yr Trend
    • Expenditures ($000,000)³ $364.3 $374.7 $382.4 $402.0 $431.3 $428.0 $426.6 Up
    • Personnel 4,142 4,141 4,002 3,888 3,900 4,264 4,252 Neutral
    • Capital commitments ($000,000) $42.4 $18.5 $236.0 $146.5 $33.6 $208.7 $178.1 Up
    • ¹Actual financial amounts for the current fiscal year are not yet final. Final fiscal year actuals, from the Comptroller’s Comprehensive Annual Financial Report, will be reported
    • in the next PMMR. Refer to the “Indicator Definitions” at nyc.gov/mmr for details. ²Authorized Budget Level ³Expenditures include all funds “NA” - Not Available * None
    • Page 238 | MAYOR’S MANAGEMENT REPORT
    • SPENDING AND BUDGET INFORMATION
    • Agency expenditures and planned resources by budgetary unit of appropriation.
    • Unit of Appropriation
    • Expenditures
    • FY192
    • ($000,000)
    • Modified Budget
    • FY203
    • ($000,000)
    • Brooklyn Public Library, 001 - Lump Sum Appropriation (OTPS)1 $111.7 $119.4
    • New York Public Library - Branch, Agency Total1 $146.0 $157.5
      • 003 - Lump Sum - Borough of Manhattan (OTPS) $25.5 $25.5
      • 004 - Lump Sum - Borough of the Bronx (OTPS) $24.0 $24.0
      • 005 - Lump Sum - Borough of Staten Island (OTPS) $10.1 $10.1
      • 006 - Systemwide Services (OTPS) $85.0 $96.5
      • 007 - Consultant and Advisory Services (OTPS) $1.4 $1.4
    • New York Public Library - Research, 001 - Lump Sum Appropriation (OTPS)1 $28.5 $31.0
    • Queens Public Library, 001 - Lump Sum Appropriation (OTPS)¹ $115.8 $123.4
    • 1
    • These figures are limited to the City's contribution and planned contribution respectively. 2
    • Comprehensive Annual Financial Report (CAFR) for the Fiscal Year ended June 30,
    • 2019. Includes all funds. 3
    • City of New York Adopted Budget for Fiscal 2020, as of June 2020. Includes all funds. “NA” Not Available * None
    • NOTEWORTHY CHANGES, ADDITIONS OR DELETIONS !
    • • For the indicators of ‘Average weekly scheduled hours’, ‘Libraries open six days per week (%)’ and ‘Libraries open seven
    • days per week (%)’, for Fiscal 2020 the Public Library systems reported their pre-COVID figures to provide their results
    • during times of normal operations. Other library indicators provide actual Fiscal 2020 results as impacted by COVID-19,
    • which caused the closing of library branches from mid-March to the end of Fiscal 2020. The Fiscal 2021 Targets for
    • Public Libraries have remained constant in this report, and are subject to revision in the Fiscal 2021 Preliminary Mayor’s
    • Management Report, by which time there should be a better sense of the anticipated effect of the pandemic on Fiscal
    • 2021 library operations. The Fiscal 2021 targets published in this report were developed by the Public Library systems at
    • the end of Calendar 2019 for the Fiscal 2020 Preliminary Mayor’s Management Report and thus did not contemplate
    • the effects of the ongoing COVID-19 pandemic.
    • • The Public Libraries temporarily closed all of their branch and research center locations beginning on Saturday, March
    • 14 to mitigate the spread of COVID-19. All in-person operations were ceased temporarily, including all physical book
    • lending, programs and classes, and public computer and Wi-Fi sessions. The systems maintained and expanded digital
    • services (such as e-book lending, virtual programs, research database use and remote reference services) but did not
    • offer any in-person services through the end of Fiscal 2020, when they began to reopen some library branches for
    • limited, grab-and-go service. The number of branches offering this limited service are expected to expand in early Fiscal
    • 2021. As of the end of Fiscal 2020, in-person programs and classes and public computer and Wi-Fi sessions were still
    • on temporary hiatus.
    • • The libraries did not offer any in-person programs during closure (after 3/14/20), but instead transitioned to offering
    • virtual programs for their patrons. The total program attendance figures include live online program attendance during
    • closure, as well as views of recorded programs. As the libraries moved their programming to the virtual environment,
    • they were careful about which platforms to use, keeping in mind a variety of issues including patron privacy, which also
    • affected Fiscal 2020 program attendance figures.
    • ADDITIONAL RESOURCES
    • For more information on these libraries, please visit:
    • • Brooklyn Public Library: www.bklynlibrary.org.
    • • New York Public Library: www.nypl.org.
    • • Queens Borough Public Library: www.queenslibrary.org.